Refund policy

Returns, Replacements & Refunds

Last updated: August 10, 2026

Damaged, misprinted, or defective items

If an item arrives damaged, misprinted, or defective, submit a request through our Contact page within 30 days of delivery. Include your order number and a description of the issue. We may request clear photos of the item and packaging after reviewing your message. If the problem is confirmed, we will arrange a replacement or refund at no additional cost.

Lost packages

Claims for packages lost in transit must be submitted through our Contact page within 30 days after the estimated delivery date. Include your order number so we can review the tracking and fulfillment record.

Made-to-order items and buyer’s remorse

RLR Athletic products are made on demand for each order. Except where required by applicable law, we do not accept returns or exchanges for a change of mind, an incorrect size selection, or other buyer’s-remorse reasons. Please review the product description and size guide before ordering.

Incorrect address or unclaimed shipment

If the address provided at checkout is incomplete or incorrect, or a shipment is left unclaimed and returned, the customer may be responsible for the cost of reshipping. Use our Contact page as soon as possible if you notice an address error.

Order changes and cancellations

Production may begin shortly after an order is placed. Use our Contact page immediately if you need a change or cancellation. Changes and cancellations are not guaranteed once fulfillment begins.

Refund timing

Approved refunds are issued to the original payment method. A confirmation is sent when the refund is submitted. Your bank or card issuer controls when the credit appears and may require additional processing time.